Terms of service.

systems must not be altered in any way by others. Systems will not be covered if damaged in anyway ie cut or drilled cables or damage to hardware. Backup batteries are not included as standard but can be changed at cost as and when required. Two consecutive failed direct debit payments will void any and all cover. Wireless devices will not be covered except where part of a hybrid system (wired and wireless combined systems). There will be a £25.00 inc vat fee for fitting and the cost of the battery at the market price to replace batteries in any wireless unit. The monthly fee will be guaranteed for 2 years from sign up date, any increase in price will not be applied without prior notice to customer: where 2 months notice will be given. It is guaranteed that any incremental price increase will never be more than 0.25p inc vat/month and any price increase will be held for 2 years.

‘Maintenance Plan Plus’ package will guarantee all parts and equipment except backup battery- the parts will be like for like subject to availability.

‘Maintenance Plan’ will include all as above but will not cover the cost of parts and equipment, these will incur additional costs.

All labour costs will be included in your cover- you can cancel your cover at any time- no notice is required, however you must cancel your own direct debit as no refunds will be processed as a result of your failure to cancel payment to us.